Customer Care Officer (Retention) - Remote in Bali

Join Cartrack, a global leader in mobility SaaS solutions, as a Customer Care Officer (Retention) and become the voice of excellence for our customers in Bali! In this dynamic role, you’ll play a pivotal part in ensuring customer satisfaction, reducing churn, and driving customer loyalty. As part of our dedicated team in Bali, you’ll leverage advanced tools like Zendesk and Salesforce to provide top-notch support, resolve issues promptly, and turn potential detractors into loyal advocates.

Every day, you’ll engage with our diverse customer base, understanding their needs and proactively addressing concerns. With 3+ years of experience in customer service or a related field, you’ll bring your expertise to bear on our mission to revolutionize the mobility industry. This is your chance to grow with a company that values innovation, collaboration, and your unique contributions.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service, resolving issues and inquiries promptly and professionally.
• Monitor customer interactions to identify trends and areas for improvement.
• Collaborate with cross-functional teams to ensure seamless customer experiences.
• Implement and track retention strategies to reduce churn and increase customer lifetime value.
• Utilize CRM systems like Salesforce to manage customer data and interactions effectively.
• Leverage customer feedback to enhance our products and services.
• Stay updated with industry trends and best practices in customer service.
• Mentor and support junior team members to foster a culture of excellence.

🎓 Kualifikasi & Syarat

• 3+ years of experience in customer service or a related field.
• Proven track record of delivering exceptional customer service and improving customer satisfaction.
• Strong communication and interpersonal skills.
• Fluency in both English and Indonesian.
• Certification in customer service or a related field is a plus.
• Proficiency in using CRM systems like Salesforce and customer support tools like Zendesk.
• Ability to work independently and as part of a team.
• Passionate about delivering exceptional customer experiences.

🛠️ Keahlian

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